Terms and Conditions

Our service agreements and policies to ensure clear communication and fair service delivery.

EziLiving Cancellation Policy

At EziLiving QLD, we strive to provide flexible, top-quality service to all our clients, respecting their time and our mission to make lives Ezi-er.

We understand that schedules change, and appointments may need to be adjusted. This policy ensures fairness while maintaining our ability to manage resources effectively.

Notice of Cancellation

  • Clients may cancel their service appointments free of charge up to 48 hours (two business days) before the scheduled time.
  • Cancellations made within two business days of the appointment will incur a 100% cancellation fee.
  • For appointments scheduled on Mondays, cancellations must be made by Thursday afternoon to meet the notice requirement and avoid fees.

Rescheduling

We will do our best to accommodate rescheduling requests and avoid cancellation fees where possible. Rescheduling is subject to availability and will be considered on a case-by-case basis.

How to Cancel or Reschedule

Phone

07 3667 7900

Email

bookings@eziliving.au

SMS Line

0439 025 464

If emailing, please include your name, scheduled service date and time, and a contact number.

Exceptions

We understand that emergencies occur. Exceptions may be made for sudden, unforeseen circumstances on a discretionary basis.

Acknowledgment

By booking a service with EziLiving QLD, clients agree to this cancellation policy. This policy is provided at the time of booking and remains accessible on our website.

Policy Review

EziLiving QLD reserves the right to review and adjust the cancellation policy as necessary. All changes will be communicated in advance to clients.

EziLiving Client Information Pack

Contact Information

Phone

07 3667 7900

Email

bookings@eziliving.au

SMS Line (text only)

0439 025 464

General Terms and Conditions

Cleaning Services

Scope of Work

Cleaning tasks will follow the agreed service list. Additional tasks must be requested in advance.

Breakages or Damage
  • We replace or repair damage caused by our staff.
  • We are not responsible for pre-existing damage or client-directed tasks that may cause breakage.
Client Responsibilities

Ensure safe access and secure fragile items before our visit.

Furniture and High Cleaning

  • Furniture will only be moved if safe.
  • Staff will not climb higher than 2 steps on a ladder.

Gardening Services

  • Includes maintenance, trimming, and agreed services.
  • Clients are responsible for large waste disposal unless otherwise agreed.
  • Weather conditions may affect scheduling.

Rescheduling & Cancellation Policy

If EziTeam cannot attend due to emergencies, we will reschedule.

Cancellations
  • Within 24 hours: Full charge.
  • 24-48 hours: 50% charge.
  • More than 48 hours: No charge.

No-Show or Locked-Out Fee: Full service fee applies.

Feedback & Complaints

We welcome feedback to improve our services.

Contact us:

Email: bookings@eziliving.au

Phone: 07 3667 7900 (during business hours)

Resolution Process
  • Acknowledgment within 1 business day.
  • Investigation and resolution proposal within 5 business days.

Additional Policies

Health & Safety

Staff follow strict safety protocols. Unsafe conditions may result in service modification or rescheduling.

Access Policy

Ensure clear and unobstructed access.

Pet & Child Safety
  • Pets should be secured during service.
  • Children should be kept away from active work areas.
Client-Provided Products

We will use client-provided products except for hazardous chemicals.

Zero Tolerance Policy

Abusive behaviour, harassment, or micromanagement may result in immediate service termination.

Client Acknowledgment

By engaging our services, you agree to the above terms and conditions.