1. Who We Are
Ezi Living is operated by AETOS Group Pty Ltd (ABN 54652634029), based in Brisbane, Queensland, Australia. When we say "we", "us", or "our", we mean AETOS Group Pty Ltd trading as Ezi Living.
2. Information We Collect
We collect the following types of personal information:
- Contact details: name, phone number, email address, and suburb when you request a quote or contact us.
- Service details: property address, property size, service type, access instructions, and scheduling preferences.
- Provider information: program type (NDIS, CHSP, etc.), client referral details, and funding information when provided by care providers.
- Usage data: website analytics (pages visited, time on site) collected via Google Analytics and Vercel Analytics.
3. How We Use Your Information
We use your information to:
- Provide quotes and schedule services
- Communicate with you about your bookings
- Assign appropriate team members to your property
- Maintain service records and compliance documentation
- Improve our services and website experience
4. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption. Access to client records is restricted to authorised staff.
5. Sharing Your Information
We do not sell or rent your personal information. We may share information with:
- Our team members who need it to deliver your service (e.g., property address and access details).
- Care providers or coordinators who referred you to us, for reporting and compliance purposes.
- Third-party service providers who assist with our operations (e.g., email delivery, analytics), who are bound by their own privacy obligations.
6. Cookies and Analytics
Our website uses Google Analytics and Vercel Analytics to understand how visitors use the site. These tools may use cookies or similar technologies. You can manage cookie preferences through your browser settings.
7. Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond within a reasonable timeframe.
8. Contact Us
If you have questions about this privacy policy or your personal information, contact us:
- Phone: 07 3667 7900
- Email: bookings@eziliving.au
- Office hours: Monday to Friday, 7am to 4pm
9. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.