For Support at Home Participants
We work with care-managed and self-managed participants under the new Support at Home framework. Reliable, respectful services delivered with clear documentation.
Support at Home (SaH) is the Australian Government's new program replacing Home Care Packages (HCP). It is designed to give older Australians more choice and control over their in-home care services. The Commonwealth Home Support Programme (CHSP) continues separately until 1 July 2027.
Under Support at Home, you can choose your own service providers for things like cleaning, gardening, and home maintenance. You can be care-managed (where a coordinator organises services on your behalf) or self-managed (where you choose and manage your own providers directly).
Either way, Ezi Living can help. We provide reliable cleaning and gardening services with the documentation and invoicing your funding arrangement requires.
Under Support at Home, you choose how your services are organised. We work with both arrangements.
A provider or coordinator manages services on your behalf. They send us a referral, and we work directly with them to schedule your cleaning or gardening. You do not need to manage invoicing or documentation — your coordinator handles that.
You choose your own providers and contact us directly. We handle scheduling, service delivery, and invoicing with you. Our invoices are itemised so you (or your plan manager) can claim reimbursement through your SaH funding.
The same reliable services we deliver to 140+ Brisbane households every week — with the documentation your funding requires.
Weekly or fortnightly home cleaning — kitchens, bathrooms, floors, and general tidying. Consistent teams who understand your home and preferences.
Lawn mowing, garden maintenance, hedge trimming, and yard tidying. Keeping your outdoor spaces safe, accessible, and well-maintained.
Deep cleans, complex living situations, hoarding support, and tenancy maintenance. Compassionate, judgement-free service for those who need extra support.
Service completion notes, itemised invoicing, and records aligned to your funding requirements. Clear documentation for you or your plan manager.
Whether you manage your own funding or work with a plan manager, we make the paperwork straightforward.
If your existing services have changed due to the transition to Support at Home, we can help you get set up with reliable cleaning and gardening under your new arrangement.
We can help if:
If your provider has reduced services due to funding changes, we can discuss private supplementation or adjusted schedules to ensure your home stays clean and your garden stays maintained.
Support at Home (SaH) is the Australian Government's new program that replaces Home Care Packages (HCP). It gives you more choice and control over your care services — including who provides your cleaning and gardening. The Commonwealth Home Support Programme (CHSP) continues as a separate program until 1 July 2027.
The Commonwealth Home Support Programme (CHSP) provides entry-level support for older Australians and continues until 1 July 2027. We are unable to take on CHSP referral codes directly. However, if your current CHSP provider allows contractors, we are able to complete the service on their behalf — as we do for many providers across Brisbane. Ask your CHSP coordinator if this arrangement is available to you.
Yes. Whether you are care-managed or self-managed, you can choose Ezi Living for your cleaning and gardening services. If you are care-managed, ask your coordinator to refer us. If you are self-managed, contact us directly and we will handle scheduling and invoicing with you.
Yes. We can invoice your plan manager, your provider, or you directly — whichever suits your arrangement. Our invoices are itemised and clearly aligned to service categories so there is no confusion when processing claims.
We service suburbs across Brisbane including Paddington, The Gap, Ashgrove, Bardon, Grange, Kelvin Grove, Red Hill, Toowong, Indooroopilly, and surrounding areas. Contact us to confirm coverage in your suburb.
Contact us by phone (07 3667 7900), SMS (0439 025 464), or through our website. Tell us about your needs, your preferred schedule, and whether you are care-managed or self-managed. We respond within one business day.
Yes. Every team member holds a current National Police Check and Blue Card. We carry full public liability and professional indemnity insurance. We also train staff in infection control, WHS, and respectful service delivery.
Whether you are self-managing or working with a plan manager, we are here to help you get reliable cleaning and gardening services set up quickly.
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